The Digital Transformation Benefits and Comparison Between the Current and Past For Absher Platform and Elm
Keywords:
Digital transformation, Saudi Arabia, Absher, ELM .Saudi Arabia
Abstract
This research paper analyzes the current state of digital transformation in Saudi Arabia, focusing on the evaluation of progress and identification of areas for improvement. A conceptual analysis approach is used, examining the benefits of digital transformation, and conducting a comparative analysis of the Absher and ELM platforms. Data from academic databases, industry reports, and official documents is synthesized using thematic analysis. The findings highlight the need for key recommendations to advance digital transformation in Saudi Arabia. The main recommendations include strengthening privacy and security measures for platforms like Absher, improving user experience by streamlining processes and enhancing interfaces, bridging the digital divide through infrastructure development in rural and low-income areas, and fostering collaboration among government entities, private organizations, and technology providers. Additionally, enhancing digital skills and literacy through training programs for citizens, businesses, and government employees is essential. Continuous evaluation and updating of strategies, promoting transparency and accountability in the development and delivery of digital services, and fostering an innovation-friendly environment are also crucial. Implementing these recommendations will propel Saudi Arabia's digital transformation, ensuring privacy, improving user experience, reducing the digital divide, fostering collaboration, enhancing digital skills, and embracing innovation. These efforts will position the country as a leader in the global digital economy.
References
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9. Alghamdi, M., & Alhazmi, H. (2020). The role of digital transformation in promoting economic growth in Saudi Arabia. Journal of Economic and Administrative Sciences, 36(2), 1-18. doi: 10.1108/JEAS-05-2020-0051
10. Alhothali, A., & Almutairi, M. (2021). The impact of digital transformation on the education sector in Saudi Arabia. International Journal of Emerging Technologies in Learning, 16(1), 52-63. doi: 10.3991/ijet.v16i01.12741
11. Allam, A., Abdelkader, D., Almuhammadi, W., & Almuhammadi, Y. (2021). E-government development in Saudi Arabia: A case study of ELM and Yesser. In Proceedings of the 2021 4th International Conference on Communication Engineering and Technology (ICCET) (pp. 240-244). IEEE.
12. Alluhidan, M., Yahya, H., Alrashid, M., AlGhamdi, N., & Al-Jumeily, D. (2022). Use of the Absher platform in conducting non-communicable diseases surveys in Saudi Arabia. BMC Public Health, 22(1), 21.
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14. Almuammar, Y. (2017). ELM platform provides over 1,000 services to citizens. Arab News. Retrieved from https://www.arabnews.com/node/1144506/saudi-arabia
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16. Al-Ruithe, M., Al-Fawzan, M., & Al-Sheikh, Y. (2018). Saudi Arabia's national transformation program: An assessment of vision 2030. Journal of the Royal Society of Medicine, 111(12), 443-447. doi: 10.1177/0141076818807650
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19. Alshehri, A., & Almohamadi, A. (2020). A comparative analysis of the digital transformation of public services in Saudi Arabia and the United Arab Emirates Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 1–18 doi: 10.3390/joitmc6040127
20. Alshehri, A., & Almohamadi, A. (2020). A comparative analysis of the digital transformation of public services in Saudi Arabia and the United Arab Emirates Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 1–18 doi: 10.3390/joitmc6040127
21. Althuwaini, K., & Salem, F. (2021). User acceptance of E-Government services in Saudi Arabia: Extending the Unified Theory of Acceptance and Use of Technology (UTAUT). International Journal of Electronic Government Research (IJEGR), 17(3), 80-96.
22. Aly, T. (2020). Digital transformation and customer experience: A systematic review. International Journal of Information Management, 50, 329-340. doi: 10.1016/j.ijinfomgt.2019.11.009
23. Alyami, A. (2016). A vision for e-government in Saudi Arabia. International Journal of Advanced Computer Science and Applications, 7(5), 8-15.
24. Alzahrani, A., & Alharbi, A. (2020). Factors influencing the adoption of digital transformation in the public sector of Saudi Arabia: A systematic literature review International Journal of Information Management, 54, 102149. doi: 10.1016/j.ijinfomgt.2020.102149
25. Cai, W., Chen, X., & Sun, J. (2021). Research on the impact of Saudi Arabia's digital transformation on women'saccess to online services. Journal of Women's Health, 30(4), 499-505. doi: 10.1089/jwh.2020.8613
26. Eaves, J., & Clement, M. (2020). Digital transformation: The impact of digitization on businesses. Journal of Business Strategy, 41(6), 40-47. doi: 10.1108/JBS-06-2020-0122
27. ELM. (2021). About ELM. Retrieved from https://elm.sa/about-elm/
28. Johnson, A. (2022). Digital platforms in public services: A review. Journal of Digital Transformation, 2(3), 45-60.
29. Jones, B., & Kumar, S. (2023). Public service efficiency through digital platforms: A case study. Journal of Public Administration, 10(2), 120-135.
30. Khan, N., Khan, S., & Ahmed, S. (2017). Cloud computing adoption: A review of literature and directions for future research. International Journal of Information Management, 37(4), 407-413. doi: 10.1016/j.ijinfomgt.2017.04.003
31. Khashaba, M. K., Adham, A. M., & Abuelenin, H. M. (2022). The Saudi E-Government program: Towards a holistic transformation. Electronic Government, an International Journal, 18(1), 1-19.
32. Lee, C. (2023). The Role of Digital Transformation in Modern Societies. Journal of Information Systems, 15(4), 200-215.
33. Mal, H. B., Alhussain, M. I., & Sadiq, A. S. (2020). A roadmap for the digital transformation of government services in Saudi Arabia. International Journal of Advanced Science and Technology, 29(7), 2627-2637.
34. Mal, S., Al-Ahmadi, H., & Al-Qahtani, A. (2020). Absher platform in Saudi Arabia: A critical appraisal. Journal of Cybersecurity, 6(2), tyaa014. doi: 10.1093/cybsec/tyaa014
35. Matyushok, V., Klymenko, A., & Podolny, D. (2021). Digital transformation of enterprises: Current trends and prospects. Journal of Entrepreneurship Education, 24(1), 1-9. doi: 10.1177/15267811211002425
36. Memish, Z. A., Al-Tawfiq, J. A., & Zumla, A. (2021). The digital transformation of Saudi Arabia's health system: A review. Journal of Infection and Public Health, 14(1), 1-6. doi: 10.1016/j.jiph.2020.07.021
37. Ministry of Interior Saudi Arabia. (2021). Absher. Retrieved from https://www.absher.sa/wps/portal/expats/about-absher/about-absher
38. Muzafar, M. A., & Jhanjhi, N. Z. (2020). A review of e-government initiatives and challenges in Saudi Arabia. Journal of E-Government Studies and Best Practices, 2020(1), 1-10. doi: 10.28945/4425
39. Muzafar, S., & Jhanjhi, N. Z. (2020). Absher: The men-control system in Saudi Arabia and a human rights perspective. International Journal of Social Sciences and Humanities, 4(1), 11-15.
40. Schilirò, D. (2020). Global challenges and digital transformation. Journal of Open Innovation: Technology, Market, and Complexity, 6(3), 67. doi: 10.3390/joitmc6030067
41. Smith, J., Doe, M., & Lewis, R. (2021). Digital Revolution: An overview of digital transformation across industries. International Journal of Digital Economy, 1(1), 1-15.
42. Taff, J., Hu, X., & Hargittai, E. (2017). When a few clicks make all the difference: Relating online activity to offline spending. Journal of Computer-Mediated Communication, 22(5), 104-120. doi: 10.1111/jcc4.12197
43. Tayan, O. (2017). Saudi Arabian teachers' perception and readiness to use educational technology.
44. Taylor, E. (2022). Digitalization in public services: A discourse analysis. Government and Information Quarterly, 39(1), 22-34.
45. Westerman, G., Bonnet, D., & McAfee, A. (2014). Leading digital: Turning technology into business transformation. Harvard Business Review Press. doi: 10.4159/harvard.9781422186911
46. Wyne, S., Chiasson, M., & Mathew, S. (2017). Risk assessment of critical infrastructure: A case study of Saudi Arabia. International Journal of Critical Infrastructure Protection, 16, 37-50.
2. Alzahrani, A., & Alharbi, A. (2020). Factors influencing the adoption of digital transformation in the public sector of Saudi Arabia: A systematic literature review. International Journal of Information Management, 54, 102149. doi: 10.1016/j.ijinfomgt.2020.102149
3. Alshehri, A., & Almohamadi, A. (2020). A comparative analysis of the digital transformation of public services in Saudi Arabia and the United Arab Emirates. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 1-18. doi: 10.3390/joitmc6040127
4. Abdullah, S., & Kim, M. (2022). A comprehensive review of E-government research in Saudi Arabia. International Journal of E-Business Research (IJEBR), 18(1), 1-22.
5. Akerkar, R. (2019). Artificial Intelligence in Decision Making. In Artificial Intelligence and Machine Learning for Business (pp. 27-47). Springer.
6. Albarrak, A., & Alokley, A. (2021). The impact of Saudi Arabia's Vision 2030 on the country's healthcare system. Journal of Healthcare Leadership, 13, 105-113. doi: 10.2147/JHL.S302791
7. Albarrak, A., & Alokley, M. S. (2021). Social media platforms, government services and the Saudi youth. In Advanced Data Science and Analytics in Government (pp. 137-151). Springer.
8. Algarni, A. (2020). E-government in Saudi Arabia: Progress, challenges, and opportunities. International Journal of Advanced Computer Science and Applications, 11(3), 186-194.
9. Alghamdi, M., & Alhazmi, H. (2020). The role of digital transformation in promoting economic growth in Saudi Arabia. Journal of Economic and Administrative Sciences, 36(2), 1-18. doi: 10.1108/JEAS-05-2020-0051
10. Alhothali, A., & Almutairi, M. (2021). The impact of digital transformation on the education sector in Saudi Arabia. International Journal of Emerging Technologies in Learning, 16(1), 52-63. doi: 10.3991/ijet.v16i01.12741
11. Allam, A., Abdelkader, D., Almuhammadi, W., & Almuhammadi, Y. (2021). E-government development in Saudi Arabia: A case study of ELM and Yesser. In Proceedings of the 2021 4th International Conference on Communication Engineering and Technology (ICCET) (pp. 240-244). IEEE.
12. Alluhidan, M., Yahya, H., Alrashid, M., AlGhamdi, N., & Al-Jumeily, D. (2022). Use of the Absher platform in conducting non-communicable diseases surveys in Saudi Arabia. BMC Public Health, 22(1), 21.
13. Almehmadi, S., Alharthi, A., Alzahrani, A., & Alharbi, A. (2021). The impact of digital transformation on the transportation sector in Saudi Arabia. Journal of Transport Geography, 91, 102939. doi: 10.1016/j.jtrangeo.2021.102939
14. Almuammar, Y. (2017). ELM platform provides over 1,000 services to citizens. Arab News. Retrieved from https://www.arabnews.com/node/1144506/saudi-arabia
15. Alqahtani, M., & Alharthi, A. (2021). The impact of digital transformation on the healthcare sector in Saudi Arabia. Journal of Healthcare Informatics Research, 5(2), 133-143. doi: 10.1007/s41666-021-00087-5
16. Al-Ruithe, M., Al-Fawzan, M., & Al-Sheikh, Y. (2018). Saudi Arabia's national transformation program: An assessment of vision 2030. Journal of the Royal Society of Medicine, 111(12), 443-447. doi: 10.1177/0141076818807650
17. Alshamrani, S., & Bahattab, A. (2021). Digital Transformation in Saudi Arabia: An Overview of Current and Future Initiatives. International Journal of Advanced Computer Science and Applications, 12(5), 348-356. doi: 10.14569/ijacsa.2021.0120503
18. Alshathri, M. (2019). Digital Transformation in Saudi Arabia: Opportunities and Challenges Journal of Digital Transformation, 1(1), 1–10. Alhawiti, A., & Alqahtani, M. (2021). The impact of digital transformation on the financial sector in Saudi Arabia Journal of Financial Services Marketing, 26(2), 116–127. doi: 10.1057/s41264-021-00112-9
19. Alshehri, A., & Almohamadi, A. (2020). A comparative analysis of the digital transformation of public services in Saudi Arabia and the United Arab Emirates Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 1–18 doi: 10.3390/joitmc6040127
20. Alshehri, A., & Almohamadi, A. (2020). A comparative analysis of the digital transformation of public services in Saudi Arabia and the United Arab Emirates Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 1–18 doi: 10.3390/joitmc6040127
21. Althuwaini, K., & Salem, F. (2021). User acceptance of E-Government services in Saudi Arabia: Extending the Unified Theory of Acceptance and Use of Technology (UTAUT). International Journal of Electronic Government Research (IJEGR), 17(3), 80-96.
22. Aly, T. (2020). Digital transformation and customer experience: A systematic review. International Journal of Information Management, 50, 329-340. doi: 10.1016/j.ijinfomgt.2019.11.009
23. Alyami, A. (2016). A vision for e-government in Saudi Arabia. International Journal of Advanced Computer Science and Applications, 7(5), 8-15.
24. Alzahrani, A., & Alharbi, A. (2020). Factors influencing the adoption of digital transformation in the public sector of Saudi Arabia: A systematic literature review International Journal of Information Management, 54, 102149. doi: 10.1016/j.ijinfomgt.2020.102149
25. Cai, W., Chen, X., & Sun, J. (2021). Research on the impact of Saudi Arabia's digital transformation on women'saccess to online services. Journal of Women's Health, 30(4), 499-505. doi: 10.1089/jwh.2020.8613
26. Eaves, J., & Clement, M. (2020). Digital transformation: The impact of digitization on businesses. Journal of Business Strategy, 41(6), 40-47. doi: 10.1108/JBS-06-2020-0122
27. ELM. (2021). About ELM. Retrieved from https://elm.sa/about-elm/
28. Johnson, A. (2022). Digital platforms in public services: A review. Journal of Digital Transformation, 2(3), 45-60.
29. Jones, B., & Kumar, S. (2023). Public service efficiency through digital platforms: A case study. Journal of Public Administration, 10(2), 120-135.
30. Khan, N., Khan, S., & Ahmed, S. (2017). Cloud computing adoption: A review of literature and directions for future research. International Journal of Information Management, 37(4), 407-413. doi: 10.1016/j.ijinfomgt.2017.04.003
31. Khashaba, M. K., Adham, A. M., & Abuelenin, H. M. (2022). The Saudi E-Government program: Towards a holistic transformation. Electronic Government, an International Journal, 18(1), 1-19.
32. Lee, C. (2023). The Role of Digital Transformation in Modern Societies. Journal of Information Systems, 15(4), 200-215.
33. Mal, H. B., Alhussain, M. I., & Sadiq, A. S. (2020). A roadmap for the digital transformation of government services in Saudi Arabia. International Journal of Advanced Science and Technology, 29(7), 2627-2637.
34. Mal, S., Al-Ahmadi, H., & Al-Qahtani, A. (2020). Absher platform in Saudi Arabia: A critical appraisal. Journal of Cybersecurity, 6(2), tyaa014. doi: 10.1093/cybsec/tyaa014
35. Matyushok, V., Klymenko, A., & Podolny, D. (2021). Digital transformation of enterprises: Current trends and prospects. Journal of Entrepreneurship Education, 24(1), 1-9. doi: 10.1177/15267811211002425
36. Memish, Z. A., Al-Tawfiq, J. A., & Zumla, A. (2021). The digital transformation of Saudi Arabia's health system: A review. Journal of Infection and Public Health, 14(1), 1-6. doi: 10.1016/j.jiph.2020.07.021
37. Ministry of Interior Saudi Arabia. (2021). Absher. Retrieved from https://www.absher.sa/wps/portal/expats/about-absher/about-absher
38. Muzafar, M. A., & Jhanjhi, N. Z. (2020). A review of e-government initiatives and challenges in Saudi Arabia. Journal of E-Government Studies and Best Practices, 2020(1), 1-10. doi: 10.28945/4425
39. Muzafar, S., & Jhanjhi, N. Z. (2020). Absher: The men-control system in Saudi Arabia and a human rights perspective. International Journal of Social Sciences and Humanities, 4(1), 11-15.
40. Schilirò, D. (2020). Global challenges and digital transformation. Journal of Open Innovation: Technology, Market, and Complexity, 6(3), 67. doi: 10.3390/joitmc6030067
41. Smith, J., Doe, M., & Lewis, R. (2021). Digital Revolution: An overview of digital transformation across industries. International Journal of Digital Economy, 1(1), 1-15.
42. Taff, J., Hu, X., & Hargittai, E. (2017). When a few clicks make all the difference: Relating online activity to offline spending. Journal of Computer-Mediated Communication, 22(5), 104-120. doi: 10.1111/jcc4.12197
43. Tayan, O. (2017). Saudi Arabian teachers' perception and readiness to use educational technology.
44. Taylor, E. (2022). Digitalization in public services: A discourse analysis. Government and Information Quarterly, 39(1), 22-34.
45. Westerman, G., Bonnet, D., & McAfee, A. (2014). Leading digital: Turning technology into business transformation. Harvard Business Review Press. doi: 10.4159/harvard.9781422186911
46. Wyne, S., Chiasson, M., & Mathew, S. (2017). Risk assessment of critical infrastructure: A case study of Saudi Arabia. International Journal of Critical Infrastructure Protection, 16, 37-50.
Published
2023-05-31
How to Cite
Almutairi, S. M. H. (2023). The Digital Transformation Benefits and Comparison Between the Current and Past For Absher Platform and Elm. International Journal on Orange Technologies, 5(5), 170-183. Retrieved from https://journals.researchparks.org/index.php/IJOT/article/view/4440
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