Directions for Improving Service Efficiency in Telecommunication Enterprises

  • Ibadullaev Sanjar Sadikmuratovich Director of the Surkhandarya Technical College of Information Technologies
Keywords: innovation, efficiency, telecommunications, elasticity, competitiveness, innovative


In order to understand the role of services provided by telecommunications operators, to determine the presence of innovative technologies and to identify problems that arise among subscribers, we conducted an anonymous sociological survey among the population, as well as to measure several We have developed a system of indicators. The results of a sociological survey prove once again that innovation and new technologies ensure customer loyalty. It can be concluded from the answers that the reforms carried out in different years: expansion of the network, import of new technologies and their introduction serve to form loyal customers. The only way to be competitive is to import innovative equipment, especially to provide new services by offering internet services at affordable prices to increase customer loyalty.


1. , last accessed 07.11.21
2. Measuring the Information society report, Vol. 1, 2018, ITU publication
3. GSMA report “The Mobile Economy 2021”
4. LANGE-KĘPCZYŃSKA A., How to enhance operational efficiency in the telecom industry? , last accessed 07.11.21
5. M. Dachyar et al, “The Role of Innovation Management Model to Improve Service Quality for Telecommunications Industry in Indonesia”, Innovative Systems Design and Engineering, ISSN 2222-1727 (Paper) ISSN 2222-2871 (Online) Vol.4, No.4, 2013,
6. Bourreau M. and Doğan P., Regulation and Innovation in the Telecommunications Industry Forthcoming Telecommunications Policy Pre-publication version, pages 1-38 doi=, last accessed 05.11.21
7. Zhang, X., Du, Y., Li, Z., & Wang, Q. (2018). Analyzing the operational performance migration of telecom operators. China Communications, 15(6), 139–157, -021-01993-5
8. Du, Y., Zhang, X.H., Li, Z.R. et al. Performance measurement for new mobile data services during generation upgrading period: a case of China’s telecom industry. J Wireless Com Network 2021, 109 (2021),
9. Stork, C., Esselaar, S., & Chair, C. (2017). OTT-Threat or opportunity for African Telcos? Telecommunications Policy, 41(7–8), 600–616
10. Chen, C.-M. (2019). Evaluating the efficiency change and productivity progress of the top global telecom operators since OTT’s prevalence. Telecommunications Policy
How to Cite
Sadikmuratovich, I. S. (2023). Directions for Improving Service Efficiency in Telecommunication Enterprises. International Journal on Orange Technologies, 5(8), 1-4. Retrieved from