Total Quality Management and Productivity of Steel Threading Firm in Port Harcourt
Keywords:
Total Quality Management, productivity, pipe threading firms, management commitment, output quality assurance
Abstract
Organizational productivity refers to the ability of an organization to effectively utilize its resources to achieve its goals and objectives efficiently. It is a measure of how efficiently an organization utilizes its inputs (such as labor, capital, technology, and materials) to produce desired outputs (products or services) within a given time frame. Productivity is essential for meeting customer demands and expectations. Pipe threading firms in Port Harcourt are likely to serve clients in the oil and gas industry, where timely completion of projects is crucial. A productive organization can deliver services promptly, meet project deadlines, and ensure customer satisfaction.
References
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2. Antony, J., Leung, K., Knowles, G., & Gosh, S. (2002). Critical success factors of TQM implementation in Hong Kong industries. International Journal of Quality & Reliability Management, 19(5), 551-566.
3. Bonventure, W. O., John M. M. & Benard, O. M. (2014). Top management commitment towards implementation of total quality management (TQM) in construction companies in Nakuru County-Kenya. International Journal of Economics, Finance and Management Sciences. 2014; 2(6): 332-338
4. Cameron, K. S., & Quinn, R. E. (2011). Diagnosing and changing organizational culture: Based on the competing values framework (3rd ed.). Jossey-Bass.
5. Cheng, C. M., Chen, H. M., & Weng, S. M. (2020). Improving service turnaround time by a hybrid multiple regression and fuzzy decision-making method: A case study. International Journal of Environmental Research and Public Health, 17(9), 3190.
6. Dahlgaard, J. J., Kristensen, K., & Kanji, G. K. (2008). Fundamentals of total quality management. Routledge.
7. Deming, W. E. (2000). Out of the crisis. MIT Press.
8. Denison, D. R. (1990). Corporate culture and organizational effectiveness. John Wiley & Sons.
9. Dike, E. O., & Aghimien, D. O. (2019). Analysis of construction project management practices in Nigeria: Implications for improved organizational productivity. Journal of Engineering, Design and Technology, 17(3), 454-468.
10. Drucker, P. F. (1999). Management challenges for the 21st Century. HarperCollins.
11. Efe, S. I., & Mustafa, A. (2016). Technical skills development in the Nigerian construction industry. International Journal of Development and Sustainability, 5(11), 357-370.
12. Garvin, D. A. (1984). What does "product quality" really mean? Sloan Management Review, 26(1), 25-43.
13. Johnson, L. (2020). The impact of total quality management on organizational productivity: A case study of service organizations in Singapore. International Journal of Quality and Productivity Management, 30(2), 45-68.
14. Juran, J. M., & Godfrey, A. B. (1999). Juran's quality handbook. McGraw-Hill Education.
15. Meredith, J. R., & Shafer, S. M. (2019). Operations management for MBAs (6th ed.). Wiley.
16. Ndubisi, O. E., Ogaji, S., & Anwar, S. (2020). Performance evaluation of electrical contractors in Nigeria: Insights from project managers. Engineering, Construction and Architectural Management, 27(6), 1316-1337.
17. Nigerian Upstream Petroleum Regulatory Commission (2022). 2022 mini bid licensing round plan. Retrieved from https://www.nuprc.gov.ng/wp-content/uploads/2023/03/Licencing-Round-Plan.pdf
18. Oakland, J. S. (2014). Total quality management and operational excellence: Text with cases. Routledge.
19. Sallis, E. (2014). Total quality management in education. Routledge.
20. Schein, E. H. (2010). Organizational culture and leadership (4th ed.). Jossey-Bass.
21. Smith, J. (2019). Enhancing organizational productivity through output quality assurance: A case study of manufacturing firms in New York. Journal of Operations Management, 25(3), 123-145.
22. Uwadiegwu, F. B., Alagbe, O. A., Adejuyigbe, S. B., & Ogunde, A. O. (2020). The impact of construction project resources utilization on project performance. Heliyon, 6(2), e03242.
Published
2023-12-07
How to Cite
Yereba Baridakara, & Mgbataogu, Ifeanyi S. (2023). Total Quality Management and Productivity of Steel Threading Firm in Port Harcourt. International Journal on Economics, Finance and Sustainable Development, 5(12), 17-33. https://doi.org/10.31149/ijefsd.v5i12.5018
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