Main Article Content
This study investigated the competencies of librarians as a factor affecting information service delivery in Delta state university (DELSU) library and Federal university of petroleum resources (FUPRE) library. The main objective of the study was to determine the extent to which information and competencies of librarians in DELSU and FUPRE affect their information service delivery. The instrument used for data collection was the questionnaire. A descriptive survey design was used in this study. A total of 61 librarians were selected using the total enumeration sampling technique since the total population was manageable. A total of 52 copies of the questionnaire were retrieved and analyzed using simple percentage, mean score, and standard deviation. The findings of this study show that: the majority of the respondents possess high extent of the ICT skills, majority have high extent of customer-service competency, and most librarians possess high extent of competency in interpersonal communication. It was concluded that these skills, though basic are a good platform that increases the effect of relevant information service delivery in the library. A minor but regular training was said to be what will do the magic.
This work is licensed under a Creative Commons Attribution 4.0 International License.
- American Library Association. ALA’s Core Competences of Librarianship. Available online: http://www.ala.org/educationcareers/sites/ala.org.educationcareers/files/content/careers/corecomp/corecompetences/finalcorecompstat09.pdf (accessed 2018).
- Anunobi, C.V. (2004). Computer Literacy Status of Librarians in Imo State, Nigeria. Gateway Library Journal, 7 (2).32-41.
- Ashcroft, L. (2004). Developing Competencies: Critical analysis and personal skills in Future Information Professional. Library Review, 53 (2),82-88.
- Biddiscombe, R. (2001). The development of information professionals' needs for Internet and IT skills: Experiences at the University of Birmingham. Program, 35 (2): Apr, 157-66. British Library, London, British Library Research and Innovation Report 152.
- Ehikhamenor, F. (2003). Internet facilities: use and non use by Nigerian university scientist. Journal of information science, 29 (1).
- Ekoja, I. (2007). Information and Communication Technology (ICT): Librarians Knowledge, Use and Skills in Nigerian University Libraries. Communicate: Journal of Library and Information Science. 9 (1) pp 1- 16.
- Emezie, N. A. &Nwaohiri, M. N. (2013). 21st century librarians and effective information service delivery. Journal of information and knowledge management 2360-994x.
- Ezeani, C.N. &Ezema I. J. (2011). Issues and challenges of digitizing institutional based research outputs of University of Nigeria Nsukka. Library Philosophy and Practice See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/300085020
- Ezema, I. J and Ugwu, C. I (2014). Skills requirements of academic librarians for the digital library environment in Nigeria: a case of university of Nigeria, Nsukka.
- Farah, M. R. (2013). Factors influencing quality service delivery in public libraries: a case study of garissa provincial library.
- Itsekor V. O and Ugwunna, I. S. (2014). ICT competencies in the 21st century library profession: a departure from the past International Journal of Academic Library and Information Science Vol. 2(5), pp. 51-57, ISSN: 2360-7858. Academic Research Journals Retrieved from http://www.academicresearchjournals.org/IJALIS/Index.htm.
- Khoo, C.S. (2005). Competencies for new era librarians and information professionals Available at http://www//ico%20papers202%20Christopher%20khoo.pdf Accessed 2018
- Lichterman J (2011). The 21st Century Library: Books may gather dust in the stacks, but librarians are busier than ever. The Michigan Daily. Retrieved from http://www.michigandaily.com/news/changinglibrarian.
- Mandre, S. (2015). Leadership and management in Estonian academic libraries: leaders’ role and competencies. Qualitative and Quantitative Methods in Libraries (QQML) 4: 107-–115, ISSN 2241-1925. Tallinn University, Institute of Information Studies.
- Mbajiorgu, O. F. (2012). Training needs of librarians for digital library projects in federal universitylibraries in south-south zone of Nigeria
- Mihaljevic, J. (2015). The new competency profile of academic libraries in the function of evaluation of scientific productivity.
- Nwakanma, C.D. 2003. Information technology competencies: Identifying knowledge depths for library and information science education. Canadian Journal of Information and Library Science, 27 (4): 75-6.
- Ocholla, D and Bothma. T. (2013). Trends, challenges and opportunities of LIS education and training in Eastern and Southern Africa. mg.csufresno.edu/papers/form-2/ocholla-bothma.pdf accessed 2018.
- Omeluzor, U. S. ,Bamidele, A. I. , Ukangwa, C. C. and Amadi, H. U. (2013). The relevance of a library in the 21st century: Students’ Perception. International Journal of Library and Information Science.
- Singh, D. K. &Nazim, M. (2008). Impact of Information Technology and Role of Libraries in the Age of Information and Knowledge Societies. International CALIBER
- Singh, s. (n.d). Reference librarian: role, skills, and competencies.
- Singh, s. (n.d).users and information use in academic libraries. Guru Nanak Dev University, AMRITSAR
- Southern Ontario library service (2011). Competency Index for Library Supervisors. Adapted from the Competency Index for the Library Field by Web Junction.
- Stojanovski, J.&Papić, A. (2012). Information Services in Academic Libraries: Browsing Services vs. Searching Services University of Zadar.
- Stubbings, R., &McNab, A. (2001). Why doesn’t it work?: Managing userexpectation in an electronic environment. In Graham, C. (Ed.). Online Information2001 Proceedings. Oxford: Learned Information, 129-133.
- Sutton, S. (2011). Identifying Core Competencies for Electronic Resources Librarians in the Twenty-First Century library. Ph. D thesis, Texas woman’s university, Denton, TX, USA.
- Sutton, S.A. (2001). Trends, trend projections, and crystal ball gazing. Journal ofEducation for Library and Information Science, 42 (3): 241-247.
- Ugwu, C. I. &Ekere, J.N. (2010). Training Needs of Librarians for Digital Library Project in University Libraries in Nigeria: a case study. Proceedings of Second Professional Summit on Information Science and Technology (PSIST) on Scholarly Communication and Information: Mentoring, Mastery and Modernization held at NnamdiAzikiwe New Library Complex University of Nigeria Nsukka, 176-184.
- Ukachi, N.B. (2010). Library and Information Science Professionals and Skills Set for the Electronic Information Environment. Proceedings of Second Professional summit on Information Science and Technology (PSIST) on Scholarly Communication and Information: Mentoring, Mastery and Modernization. Held at NnamdiAzikiwe New Library Complex University of Nigeria Nsukka, 67-73.
- Wilcox, Y. (2012). An Initial Study to Develop Instruments and Validate the Essential Competencies for Program Evaluators (ECPE)
- Wilkins J. M. (2012). Developing leadership competencies in librarians. IFLA Journal , 38, 37,37-46
- Wittwer, R. (2001). Special libraries: How to survive the twenty-first century. The Electronic Library, 19 (4): 221-225.