Knowledge Management and Organisational Resilience of Pre-Shipment Inspection Companies in South South, Nigeria
Keywords:
Adaptability, Knowledge management, Organisational resilience
Abstract
The study examined the nexus between knowledge management (dimensioned by knowledge sharing and knowledge storage) and organisational resilience (measured by adaptability) of pre-shipment inspection companies in South-South, Nigeria. The upper echelons theory underpinned the study, while the underlying philosophy is positivism. The cross-sectional survey was adopted in generating primary data through the use of questionnaire. The elements of the accessible population are the 480 middle and top-level managers of all the 20 Pre-Shipment Inspection Companies, in South-South, Nigeria, and a sample size of 235 respondents was determine. The hypotheses were tested at 0.05 significance level, using partial least square-structural equation modeling. The study concludes that when management increases the adoption of knowledge management, the tendency for organisational resilience will be enhanced. It is therefore recommended that managers of Pre-Shipment Inspection companies in South South, Nigeria, should enhance the implementation of knowledge sharing in order to bring about adaptability of the organisation. This can be achieved by conducting regular meetings to exchange experiences, using newsletters to disseminate information and ensuring knowledgeable staff share their ideas with other staff. Moreso, Management of Pre-Shipment Inspection companies in South-South, Nigeria, should improve their knowledge storage practices as a means of increasing the level of adaptability in the organisations. This can be achieved by having a system for keeping and retrieving information, ensuring staff have access to required information.
References
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30. Riege, A., & Lindsay, N. (2006). Knowledge management in the public sector: Stakeholder partnerships in the public policy development. Journal of Knowledge Management, 10(3), 24-39.
31. Tompang, N., & Yunus, A. M. (2017). The effectiveness of knowledge sharing practices in government agency. International Journal of Academic Research in Business and Social Sciences, 7(12), 1172-1188.
32. Umoh, G. I., Amah, E., & Wokocha, H. I. (2013). Management development and organisational resilience: A case study of some selected manufacturing firms in Rivers State. Nigeria. IOSR Journal of Business and Management, 16(2), 7-16.
33. Vakilzadeh, K., & Haase, A. (2020). The building blocks of organisational resilience: A review of the empirical literature. Journal of Management and Organisation, 27(3), 586-600.
34. Vogus, T. J., & Sutcliffe, K. M. (2007). Organisational resilience: Towards a theory and research agenda. In: IEEE International Conference on Systems, Man and Cybernetics (pp. 3418–3422). Montreal.
35. Vries, R. E. D., Hooff, B. V. D., & Ridder, J. A. D. (2006). Explaining knowledge sharing: The role of team communication styles, job satisfaction, and performance beliefs. Communication Research, 33(2), 15-135.
36. Walsh, J. P., & Ungson, G. R. (1991). Organisational memory. Academy of Management Review, 16(1), 57-91.
37. Wari-Sylva, T. (2021). Organisational safety climate and safety performance of cooking gas plants in Rivers State. An unpublished M.Sc. dissertation submitted to the department of management, faculty of management sciences, University of Port Harcourt.
38. Wilcox, K., A., & Zeithaml, C.P. (2003). Measuring organisational knowledge: A conceptual and methodological framework. Strategic Management Journal, 24(8), 763-772.
39. Yacob, S. (2018). Rising of the phoenix: Mitigating political risk through knowledge management— Behn, Meyer and Co., 1840–1959. Enterprise and Society, 19(4), 946-978.
40. Zhi-ze, Z., & Shuang-liang, L. (2012). Government process reengineering based on knowledge management. International Conference on E -Business and E -Government [ICEE] 2011, 6-8 May.
2. Adger, W. (2003). Social capital, collective action, and adaptation to climate change. Economic Geography, 79(4), 387–404.
3. Ahiauzu, L. U., & Eketu, A. C. (2015). Product innovation and organisational resilience in public universities in South-South Nigeria. European Journal of Business and Management, 7(3), 1-10.
4. Akpan, E. E., Johnny, E., & Sylva, W. (2021). Dynamic capabilities and organisational resilience of manufacturing firms in Nigeria. Vision: The Journal of Business Perspective, 26(1), 1-17.
5. Andersson, T., Caker, M., Tengblad, S., & Wickelgren, M. (2019). Building traits for organisational resilience through balancing organisational structures. Scandinavian Journal of Management, 35(1), 36–45.
6. Ashford, S. J. (1986). Feedback-seeking in individual adaptation: A resource perspective. Academy of Management Journal, 29(3), 465-487.
7. Branicki, L. J., Sullivan-Taylor, B., & Livschitz, S. R. (2018). How entrepreneurial resilience generates resilient SMEs. International Journal of Entrepreneurial Behavior & Research, 24(7), 1244-1263.
8. Buheji, M. (2012). Journey for establishing knowledge and learning economy practices in governmental organisations. KM Middle East Conference, Abu Dhabi, UAE.
9. Burnard, K., & Bhamra, R. (2011). Organisational resilience: Development of a conceptual framework for organisational responses. International Journal of Production Research 49(18), 5581–5599.
10. Carpenter, M. A., Geletkanycz, M. A., & Sanders, W. G. (2004). Upper echelons research revisited: Antecedents, elements, and consequences of top management team composition. Journal of Management, 30(6), 749–778.
11. Chebet, D., & Njuguna, R. (2020). Knowledge management practices and service delivery at oxfam international, Kenya. International Academic Journal of Human Resource and Business Administration, 3(9), 55-74.
12. Chin, W. W. (1998). The partial least squares approach for structural equation modeling. In G. A. Marcoulides (Ed.), Modern methods for business research (pp. 295–236). Lawrence Erlbaum Associates.
13. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
14. Hair, J.F., Hult, G.T.M, Ringle, C.M., & Sarstedt, M. (2014). A primer on partial least squares structural equations modelling (PLS-SEM). Sege
15. Hair, J. F., Hult, G. T. M., Ringle, C. M. & Sarstedt, M. (2017). A primer on partial least squares structural equation modelling (PLS-SEM). (2nd ed). Thousands Oak, CA: Sage Publications.
16. Hambrick, D. C., & Mason, P. A. (1984). Echelons: Of reflection the its organisation as top managers. Management, 9(2), 193–206.
17. Hamel, G., & Valikangas L. (2003). The quest for resilience. Harvard Business Review, 81(9), 52 – 65.
18. Hooff, B. V. D., & Ridder, J. A. D. (2004). Knowledge sharing in context: The influence of organisational commitment, communication climate and CMC use on knowledge sharing. Journal of Knowledge Management, 8(6), 117-130.
19. Hulland, J. (1999). Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic Management Journal, 20(2), 195–204.
20. Ikiriko, I., Jaja, S. A., & Eketu, C. (2017). A performance management and organisational resilience: A study of commercial banks in Port Harcourt. International Journal of Advanced Academic Research, 3(11), 1-25.
21. Jaja, A. S., & Amah, E. (2014). Mentoring and Organisational Resilience. A Study of Manufacturing Companies in Rivers State. IOSR Journal of Business and Management, 16(10), 01-09.
22. Karman, A. (2020). Flexibility, coping capacity and resilience of organisations: Between synergy and support. Journal of Organisational Change Management, 33(5), 883–907.
23. Koberg, C., Chesley, J. A., & Heppard, K. A. (2000). Adaptive latitude: Environment, organisation, and individual influences. Journal of Business Research, 50(3), 259–272.
24. Koech, S. C., Boit, J. M., & Maru, L. (2015). Knowledge storage, retrieval and employee performance: The moderating role of employee engagement. International Journal of Small Business and Entrepreneurship Research, 3(6), 1-13.
25. Lin, C. P. (2007). To share or not to share: Modelling knowledge sharing using exchange ideology as a moderator. Personnel Review, 36(3), 457–475.
26. Mehdibeigia, N., Dehghanib, M., & Yaghoubi, N. M. (2016). Customer knowledge management and organisation’s effectiveness: explaining the mediator role of organisational agility. Procedia - Social and Behavioral Sciences, 230(-), 94 – 103.
27. Ogunro, V. O. (2014). Nigeria’s business environment: Issues and challenges. International Journal of Academic Research in Business and Social Sciences, 4(4), 132 – 138.
28. Olsson, P., Folke, C., & Berkes, F. (2004). Adaptive co-management for building social–ecological resilience. Environmental Management, 34(1), 75–90.
29. Olsson, P., Folke, C., & Hahn, T. (2004). Social-ecological transformation for ecosystem management: the development of adaptive co-management of a wetland landscape in southern Sweden. Ecology and Society, 9(4), 2.
30. Riege, A., & Lindsay, N. (2006). Knowledge management in the public sector: Stakeholder partnerships in the public policy development. Journal of Knowledge Management, 10(3), 24-39.
31. Tompang, N., & Yunus, A. M. (2017). The effectiveness of knowledge sharing practices in government agency. International Journal of Academic Research in Business and Social Sciences, 7(12), 1172-1188.
32. Umoh, G. I., Amah, E., & Wokocha, H. I. (2013). Management development and organisational resilience: A case study of some selected manufacturing firms in Rivers State. Nigeria. IOSR Journal of Business and Management, 16(2), 7-16.
33. Vakilzadeh, K., & Haase, A. (2020). The building blocks of organisational resilience: A review of the empirical literature. Journal of Management and Organisation, 27(3), 586-600.
34. Vogus, T. J., & Sutcliffe, K. M. (2007). Organisational resilience: Towards a theory and research agenda. In: IEEE International Conference on Systems, Man and Cybernetics (pp. 3418–3422). Montreal.
35. Vries, R. E. D., Hooff, B. V. D., & Ridder, J. A. D. (2006). Explaining knowledge sharing: The role of team communication styles, job satisfaction, and performance beliefs. Communication Research, 33(2), 15-135.
36. Walsh, J. P., & Ungson, G. R. (1991). Organisational memory. Academy of Management Review, 16(1), 57-91.
37. Wari-Sylva, T. (2021). Organisational safety climate and safety performance of cooking gas plants in Rivers State. An unpublished M.Sc. dissertation submitted to the department of management, faculty of management sciences, University of Port Harcourt.
38. Wilcox, K., A., & Zeithaml, C.P. (2003). Measuring organisational knowledge: A conceptual and methodological framework. Strategic Management Journal, 24(8), 763-772.
39. Yacob, S. (2018). Rising of the phoenix: Mitigating political risk through knowledge management— Behn, Meyer and Co., 1840–1959. Enterprise and Society, 19(4), 946-978.
40. Zhi-ze, Z., & Shuang-liang, L. (2012). Government process reengineering based on knowledge management. International Conference on E -Business and E -Government [ICEE] 2011, 6-8 May.
Published
2023-06-23
How to Cite
Sede, T. A., Okoisama, T. C., & Bagshaw, K. B. (2023). Knowledge Management and Organisational Resilience of Pre-Shipment Inspection Companies in South South, Nigeria. International Journal on Economics, Finance and Sustainable Development, 5(6), 216-231. https://doi.org/10.31149/ijefsd.v5i6.4527
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