THE EFFECTIVENESS OF TOTAL QUALITY MANAGEMENT (TQM) TRAINING SPECIAL REFERENCE WITH SELECTED MANUFACTURING COMPANIES IN AMPARADISTRICT, SRI LANKA
Keywords:
Total Quality Management (TQM), training, manufacturing company, commitment of employees, quality leadership, skills development
Abstract
The main purpose of the study is to emphasize measuring the effectiveness of total quality management in manufacturing organizations. The data were collected through a structured questionnaire and interview from the sample of the study consisted of 350 employees from selected manufacturing organizations in Ampara district, Sri Lanka. The study found that there exists a positive and significant correlation between TQM training and selected elements of TQM such as the commitment of employees, improving quality leadership, skills development, continuous improvement, and customer satisfaction. However, organizations must provide employees to facilitate to improve interpersonal communication and enhance their communication competencies throughout the TQM training. The findings of the study contribute to the TQM literature and help the management and policymakers to achieve the goals of the organization through continuous improvement. Further, it suggests that training is the key factor to enhance numerous TQM tools at a great level to achieve a competitive advantage in the global market.
References
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10. Janet H, Marler (1998); The effect of TQM training, flexible work, and flexible technology on Continuous improvement, Journal of Quality Management 3 (2).
11. Joseph, I. N, Rajendran, C. and Kamalanabhan, T. J. (1999); An instrument for measuring total quality management implementation in manufacturing-based business units in India, International Journal of Production Research, 37 (10), 2201 -2215.
12. Kanji G.K. (1991); Education, Training and Consultancy- The way forwards for TQM, Total Quality Management, 2 (3), 207-211.
13. Karsten, Rex A. and Loomba, Arvinder P. S, (2002); The little engine that could: Self-efficacy implications for quality training outcomes, Total Quality Management & Business Excellence, 13 (7), 971 - 980.
14. Kitapci, H. and Sezen, B. (2007); The effects of participation in decision making, individual improvement efforts and training on the quality of the product design process, Production Planning & Control, 18 (1), 38
15. Lakshman. C (2006); A theory of leadership for quality Lessons from TQM for leadership theory, Total Quality Management & Business Excellence, 17 (1), 41 - 60.
16. Linda Bjornberg (2002); Training & Development: Best Practices, Public Personnel Management 31 (4).
17. MachaelSpiess et.al, (1993); Finding time for TQM Training, Training & Development, EBSCO Publishing.
18. Mathews, Brian P et al, (2001); Quality training: Needs and evaluation-findings from a European survey, Total Quality Management & Business Excellence, 12 (4), 483-490.
19. Nakkkiran S. Karunakaran R. (2011), Handbook on Training and Development, Deep & Deep, New Delhi.
20. Nanda, Vic (2009); An innovative method and tool for role-specific quality-training evaluation, Total Quality Management & Business Excellence, 20 (10), 1029 -1039.
21. Oakland S, Wateworth D, (1991); Total Quality Management Training- A Review and Suggested Framework, Total Quality Management 6 (4).
22. Palo, Padhi, (2003); Measuring effectiveness of TQM training, International Journal of Training and Development 7 (3).
23. Rajesh Kumar Shukla, (2005); Total Quality Management, New Royal book Cop, New Delhi.
24. Ross, Joel (1996); Total Quality Management- Text, Cases and Readings, (2nEdition), St. Lucie Press.
25. RouhollahMojtahedzadeh, Chettiar Arumugam, (2011); Determinants of TQM in the Iranian Automotive Industry: A Theoretical Approach International Journal for Quality research, 10 (10).
26. Sharma, (2005); Total Quality Management, Sultan & Chant Publication, New Delhi.
27. Smits, W. (2006); The Quality of Apprenticeship Training, Education Economics, 14(3).
28. Solimon K, (2008); Total Quality Management- An Introduction, East publication, Chennai.
29. Soltani, Ebrahim, Lai, Pei-Chun,Javadeen et.al. (2008); A review of the theory and practice of managing TQM: An integrative framework, Total Quality Management & Business Excellence, 19 (5), 461 -479.
30. Usha Lenka, DamodarSuar and Pratap Mohaptara K.J, (2010); Soft and Hard Aspect of Quality Management Practices Influencing Service Quality and Customer Satisfaction in Manufacturing- oriented Services, Global Business Review 11 (1), 79-101.
31. Vora, Manu K. (2002); Business excellence through quality management, Total Quality Management & Business Excellence, 13 (8), 1151 -1159.
2. Bou, J. Carlos and Beltrán, Inmaculada (2005); Total quality management, high-commitment human resource strategy and firm performance: an empirical study; Total Quality Management & Business Excellence, 16: (1), 71- 86.
3. Brown, (1993); TQM implication for the training, training for quality, Journal of Quality Management 2 (3).
4. Chang, HsinHsin (2005); The influence of continuous improvement and performance factors in total quality organization, Total Quality Management & Business Excellence, 16 (3), 413-437.
5. Cooney, Richard and Sohal, Amrik (2004); Teamwork and Total Quality Management: A Durable Partnership, Total Quality Management & Business Excellence, 15 (8), 1131 -1142.
6. Correia Rui, Mainards Emerson et al (2010); Transformational Leadership and TQM Implementation, Advances in Management 3 (6).
7. Dale H. Besterfeild et.al, (2003); Total Quality Management, (3rd Edition), Pearson Education, New Delhi.
8. Dayton, Nick A. (2001); Total quality management critical success factors, a comparison: The UK versus the USA, Total Quality Management & Business Excellence, 12 (3), 293 -298.
9. Hames R.D, (1991); dynamic learning: A quality approach to quality training, Total Quality Management 2 (1), 39-44.
10. Janet H, Marler (1998); The effect of TQM training, flexible work, and flexible technology on Continuous improvement, Journal of Quality Management 3 (2).
11. Joseph, I. N, Rajendran, C. and Kamalanabhan, T. J. (1999); An instrument for measuring total quality management implementation in manufacturing-based business units in India, International Journal of Production Research, 37 (10), 2201 -2215.
12. Kanji G.K. (1991); Education, Training and Consultancy- The way forwards for TQM, Total Quality Management, 2 (3), 207-211.
13. Karsten, Rex A. and Loomba, Arvinder P. S, (2002); The little engine that could: Self-efficacy implications for quality training outcomes, Total Quality Management & Business Excellence, 13 (7), 971 - 980.
14. Kitapci, H. and Sezen, B. (2007); The effects of participation in decision making, individual improvement efforts and training on the quality of the product design process, Production Planning & Control, 18 (1), 38
15. Lakshman. C (2006); A theory of leadership for quality Lessons from TQM for leadership theory, Total Quality Management & Business Excellence, 17 (1), 41 - 60.
16. Linda Bjornberg (2002); Training & Development: Best Practices, Public Personnel Management 31 (4).
17. MachaelSpiess et.al, (1993); Finding time for TQM Training, Training & Development, EBSCO Publishing.
18. Mathews, Brian P et al, (2001); Quality training: Needs and evaluation-findings from a European survey, Total Quality Management & Business Excellence, 12 (4), 483-490.
19. Nakkkiran S. Karunakaran R. (2011), Handbook on Training and Development, Deep & Deep, New Delhi.
20. Nanda, Vic (2009); An innovative method and tool for role-specific quality-training evaluation, Total Quality Management & Business Excellence, 20 (10), 1029 -1039.
21. Oakland S, Wateworth D, (1991); Total Quality Management Training- A Review and Suggested Framework, Total Quality Management 6 (4).
22. Palo, Padhi, (2003); Measuring effectiveness of TQM training, International Journal of Training and Development 7 (3).
23. Rajesh Kumar Shukla, (2005); Total Quality Management, New Royal book Cop, New Delhi.
24. Ross, Joel (1996); Total Quality Management- Text, Cases and Readings, (2nEdition), St. Lucie Press.
25. RouhollahMojtahedzadeh, Chettiar Arumugam, (2011); Determinants of TQM in the Iranian Automotive Industry: A Theoretical Approach International Journal for Quality research, 10 (10).
26. Sharma, (2005); Total Quality Management, Sultan & Chant Publication, New Delhi.
27. Smits, W. (2006); The Quality of Apprenticeship Training, Education Economics, 14(3).
28. Solimon K, (2008); Total Quality Management- An Introduction, East publication, Chennai.
29. Soltani, Ebrahim, Lai, Pei-Chun,Javadeen et.al. (2008); A review of the theory and practice of managing TQM: An integrative framework, Total Quality Management & Business Excellence, 19 (5), 461 -479.
30. Usha Lenka, DamodarSuar and Pratap Mohaptara K.J, (2010); Soft and Hard Aspect of Quality Management Practices Influencing Service Quality and Customer Satisfaction in Manufacturing- oriented Services, Global Business Review 11 (1), 79-101.
31. Vora, Manu K. (2002); Business excellence through quality management, Total Quality Management & Business Excellence, 13 (8), 1151 -1159.
Published
2021-06-19
How to Cite
[1]
A. R. Mohamed Akram and M. Siraji 2021. THE EFFECTIVENESS OF TOTAL QUALITY MANAGEMENT (TQM) TRAINING SPECIAL REFERENCE WITH SELECTED MANUFACTURING COMPANIES IN AMPARADISTRICT, SRI LANKA. International Journal on Integrated Education. 4, 6 (Jun. 2021), 194-203. DOI:https://doi.org/10.17605/ijie.v4i6.1977.
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Copyright (c) 2021 A. R. Mohamed Akram, M. Siraji
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