Condition of Service and Employees Attitude in Rivers State University
Keywords:
Employees, Attitude, Condition, Service
Abstract
Staff wellbeing is a critical problem in every organisation and should not be taken lightly. This is because employees play a critical part in the production process of any firm, and as such, if their welfare is neglected (if their working conditions are substandard), it might impact their attitude at work. As such, the research investigated the state of service and employee attitudes at Rivers State University. The study's focus is confined to Rivers State University's non-teaching employees. Three study objectives and three associated research questions served as the framework for the article. The Maslow and Herzberg theories of motivation were used to support the study. A descriptive survey design was used in this investigation. This research involved all non-teaching personnel at Rivers State University. The institution employs nine hundred and seventy-three (973) teaching and non-teaching staff. The Taro Yamane Formula was used to generate a sample of 324 individuals from staff of Rivers State University. The data collecting tool was a questionnaire devised by the researcher named 'Condition of Service and Employees' Attitude Questionnaire' (CSEAQ). The CSEAQ was developed using a four-point rating scale. The mean and standard deviation were used to analyse the data at 2.50 which serves as the basis for decision-making. The data indicated that leave bonuses, training allowances, a positive work environment, and promotions all have a significant impact on employee attitudes at Rivers State University. The investigation concluded, among other things, that personnel at Rivers State University should be promoted in accordance with established procedures. This enables them to maintain a favourable attitude toward their career.
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34. Sachane, M., Bezuidenhout, A., & Botha, C. (2018). Factors that influence employee perceptions about performance management at Statistics South Africa. Journal of Human Resource Management,16(1), 1-8
35. Saura IG, Contrí GB, Taulet AC & Velázquez BM (2005) Relationships among customer orientation, service orientation and job satisfaction in financial services. International Journal of Service Industry Management 16 (5), 497-525
36. Srivastav, A.K. & Das, P. (2013). A study on employee’s attitude towards the organization and job satisfaction. International Journal of Science and Research (IJSR), 6(14). https://www.ijsr.net/archive/v4i7/SUB156244.pdf
37. Srivastav, A.K. & Das, P. (2013). A study on employee’s attitude towards the organization and job satisfaction. International Journal of Science and Research (IJSR), 6(14). https://www.ijsr.net/archive/v4i7/SUB156244.pdf
38. Steve, M. & Noah, Y. (2012). Work environment and job attitude among employees in a nigerian work organization. Journal of Sustainable Society, 1(2), https://worldscholars.org/index.php/jss/article/view/98
39. Tanya K. A. (2017). Attitude: A Concept Analysis. nsgforumconceptanalysisfinal%20(2).pdf
40. Tracey Lee, Alison Fuller, David Ashton, Peter Butler, Alan Felstead, Lorna Unwin & Sally Walters (2004): Learning as Work Research Paper No. 2: Teaching and Learning Processes in the Contemporary Work Organisation. Centre for Labour Market Studies, University of Leicester
41. Venes, D. (Ed.). (2001). Taber’s cyclopedia medical dictionary (19th ed.). Philadelphia: F. A. Davis.
2. Allen NJ & Meyer J. P (1990). The measurement and antecedents of affective continuance and normative commitment to the organization. Journal of Occupational Psychology 63 (1), 1-18
3. Al-Omari, K. & Okasheh, H. (2017). The influence of work environment on job performance: A Case study of engineering company in Jordan. International Journal of Applied Engineering Research, 12(24), 12-18
4. Avant, K. C. (2000). What is attitude? http://www.lscollege.ac.in/sites/default/files/e-content/Attitudes%20-%20I.pdf
5. Baron, R. A., Branscombe, N. R., & Byrne, D. (2009). Social psychology, 12th Ed. Pearson/Allyn and Bacon.
6. Bhaga, T. (2010).The impact of working conditions on the productivity of nursing staff in The Midwife Obstetrical unit of Pretoria West Hospital, A project submitted to university of van Pretoria in partial fulfillment for the award of degree
7. Boateng, F. D., & Hsieh, M. L. (2019). Explaining job satisfaction and commitment among prison officers: The role of organizational justice. The Prison Journal, 99(2), 172-193
8. Chimezie, O. (2013). The role of in-service training and development in employee performance. https://oer.unn.edu.ng/read/the-role-of-in-service-training-and-development-in-employee-performance/file.doc
9. Chris Obisi, C., Ashionye, E., Abdul Gbadamosi, G. A., Aderemilekun, S. & Uche, C.B.N (2016). Attitude Measurement and Employees Productivity at the University of Lagos, Akoka, Lagos. Africa American Journal Online, 24(2), 12-18
10. Ciobanu, A., Androniceanu, A., & Lazaroiu, G. (2019). An integrated psycho-sociological perspective on public employees’ motivation and performance. Frontiers in psychology,10.
11. Ciobanu, A., Androniceanu, A., & Lazaroiu, G. (2019). An integrated psycho-sociological perspective on public employees’ motivation and performance. Frontiers in psychology,10.
12. Dark, G. (2005). The on-line medical dictionary. http://cancerweb.ncl.ac.uk/cgi-bin/omd?attitude
13. Day, D. V., & Bedeian, A. G. (1991). Predicting job performance across organizations: The interaction of work orientation and psychological climate. Journal of Management, 17(3), 589–600. https://doi.org/10.1177/014920639101700304 [Crossref], [Web of Science ®], [Google Scholar]
14. Fletcher C & Williams R (1996) Performance management, job satisfaction and organizational commitment. British Journal of Management 7 (2), 169-179.
15. Franzoi, Feldman, C. B., Brondolo, E., Dayan, D. B., & Schwartz, J. (2002). Sources of social support and burnout, job satisfaction, and productivity. Journal of Occupational Health Psychology, 7(1), 84–93. https://doi.org/10.1037/1076-8998.7.1.84 [Crossref], [PubMed], [Google Scholar]
16. Garbarino, E & Johnson MS (1999). The different roles of satisfaction, trust, and commitment in customer relationships. Journal of Marketing 63 (2): 70-87
17. Glassdoor, D. (2021). The work environment: Definition, key features, and types. https://www.glassdoor.com/blog/guide/work-environment/
18. Gonzalez, JV. & Garazo TG (2006) Structural relationships between organizational service orientation, contact employee job satisfaction and citizenship behavior, Journal of Service Industry Management 17 (1), 23-50
19. Gulliver, D., & Towell, P. E. (2003). Staff morale in the merger of mental health and social care organizations in England. Journal of Psychiatric and Mental Health Nursing, 10(1), 101–107. https://doi.org/10.1046/j.1365-2850.2003.00544.x [Crossref], [PubMed], [Google Scholar]
20. Herzberg, F. (2017). Motivation to work. Routledge
21. Inuwa, M. & Abubakar, F. (2017). The moderating effect of physical working environment on job attitude and employee performance. https://www.researchgate.net/publication/321966542_the_moderating_effect_of_physical_working_environment_on_job_attitude_and_employee_performance
22. Lee, H.R., Kim, K. & Park, S,F. (2017). How Does the Work Status Affect Employees’ Job Attitude and Behavior in the Hotel Industry? International Journal of Hospitality and Tourism Administration 18(1), 1-22
23. Lok P & Crawford J (2004). The effect of organizational culture and leadership style on job satisfaction and organizational commitment: A cross-national comparison. Journal of Management Development 23 (3/4): 321.
24. Maslow, A. H. (1943). A theory of human motivation. Psychological review, 50(4), 370
25. Mohan, D., & Sudarsan, N. (2018). Studies on Assessment of Parameters Influencing Employee Performance: A Review. IJAME.
26. Mohan, D., & Sudarsan, N. (2020). Studies on Assessment of Parameters Influencing Employee Performance: A Review.I JAME
27. Mohan, D., & Sudarsan, N. (2020). Studies on Assessment of Parameters Influencing Employee Performance: A Review.IJAME
28. Noble, (2009). Building health promotional work setting: identifying the relationship of Business, Cambridge
29. Obisi, C., Ashionye, E., Gbadamosi, O.E.A. , Aderemilekun, S. & Uche, C. B. N. (2016). Attitude measurement and employees productivity at the University of Lagos, Akoka, https://www.ajol.info/index.php/ifep/articler/view/152068
30. Ogilo, O. B., Elenwo, A. M. & Ojofeitimi, B. O. (2020). Understanding the impact of employee’s attitude on organizational performance. A study of selected service firms in Rivers State. International Journal of Research and Innovation in Social Science (IJRISS) 4(7), 445-449
31. Onyango, J.W. & Wanyoike, D.M (2014). Effects of training on employee performance: a survey of health Workers in Siaya County, Kenya. European Journal of Material Sciences, 1(1), 12-19. https://www.eajournals.org/wp-content/uploads/Effects-of-Training-on-Employee-Performance-A-Survey-of-Health-Workers-in-Siaya1.pdf
32. Rossberg, J., & Friss, E. S. (2004). Work conditions and job satisfaction: A psychometric evaluation of the working environment scale-10. Social Psychiatry and Psychiatric Epidemiology, 39(7), 576–580. https://doi.org/10.1007/s00127-004-0791-z [PubMed], [Web of Science ®], [Google Scholar]
33. S.L. (2008). Social Psychology, 5th Ed. New York: McGraw-Hill.
34. Sachane, M., Bezuidenhout, A., & Botha, C. (2018). Factors that influence employee perceptions about performance management at Statistics South Africa. Journal of Human Resource Management,16(1), 1-8
35. Saura IG, Contrí GB, Taulet AC & Velázquez BM (2005) Relationships among customer orientation, service orientation and job satisfaction in financial services. International Journal of Service Industry Management 16 (5), 497-525
36. Srivastav, A.K. & Das, P. (2013). A study on employee’s attitude towards the organization and job satisfaction. International Journal of Science and Research (IJSR), 6(14). https://www.ijsr.net/archive/v4i7/SUB156244.pdf
37. Srivastav, A.K. & Das, P. (2013). A study on employee’s attitude towards the organization and job satisfaction. International Journal of Science and Research (IJSR), 6(14). https://www.ijsr.net/archive/v4i7/SUB156244.pdf
38. Steve, M. & Noah, Y. (2012). Work environment and job attitude among employees in a nigerian work organization. Journal of Sustainable Society, 1(2), https://worldscholars.org/index.php/jss/article/view/98
39. Tanya K. A. (2017). Attitude: A Concept Analysis. nsgforumconceptanalysisfinal%20(2).pdf
40. Tracey Lee, Alison Fuller, David Ashton, Peter Butler, Alan Felstead, Lorna Unwin & Sally Walters (2004): Learning as Work Research Paper No. 2: Teaching and Learning Processes in the Contemporary Work Organisation. Centre for Labour Market Studies, University of Leicester
41. Venes, D. (Ed.). (2001). Taber’s cyclopedia medical dictionary (19th ed.). Philadelphia: F. A. Davis.
Published
2021-12-27
How to Cite
[1]
Kabari, John Baribor 2021. Condition of Service and Employees Attitude in Rivers State University. International Journal on Integrated Education. 4, 12 (Dec. 2021), 230-245. DOI:https://doi.org/10.17605/ijie.v4i12.2563.
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Copyright (c) 2021 Kabari, John Baribor
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