Teaching English Language Courses for Tourism and Hospitality Purposes: A Study of Graduates Workplace Needs
Keywords:
tourism, curriculum, EFL, hospitability, workplace
Abstract
When taking into account Palestinian tourism sites, mastering language English for instance is a prerequisite for serving and offering tourism services in tourist places such as Bethlehem, Jerusalem, Jericho and Hebron after graduation. In Palestine, English for Specific Purposes especially in hospitality and tourism purposes has not been given much investigation in research. Globally, English language is used as a medium of communication in contexts such as hospitality, travel, and tourism. This study examined how English language is used to prepare tourism and hospitability learners who anticipate serving in Palestinian tourism sites. The data indicated that the learners’ perceptions of the courses offered in English are not consistent with their aspirations and perceived academic English language needs, and their response to how they perceive the importance of English language needs was moderate. Based on these findings, the study suggests restructuring these courses and reconsidering the adopted teaching methods to help learners receive proper instruction geared towards intended learning outcomes and meets their future workplace needs. For future studies, it is recommended that quantitative and qualitative researches are needed to be carried out to analyze the actual needs of undergraduate students to the English language in programs hotel management and tourism.
References
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24. Musleh, R. Y. (2011). Language learning motivation: the Palestinian context. Attitudes, motivation, and orientations. Universitat de Barcelona
25. Pokhilko, O.(2019). The role of foreign languages in the development of the tourism and hospitality industry in the context of globalization. Retrieved online June, 14/2019 from https://ssrn.com/abstract=3125661 or http://dx.doi.org/10.2139/ssrn.3125661
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30. Semradova, I., Hubackova, S.(2013). Characteristics of language teaching for travel and tourism management learners at the Faculty of Informatics and Management. Procedia - Social and Behavioral Sciences 93, 665 – 669
31. Serafini, E. J., Lake, J. B., & Long, M. H. (2015). Needs analysis for Specialized Learner Populations: Essential Methodological Improvements. English for Specific Purposes, 40(2015), 11–26. https://doi.org/10.1016/j.esp.2015.05.002
32. Sindik, J. and Božinović, N.(2013) .Importance of foreign languages for a career in tourism as perceived by learners in different years of study. Vitez-Tuzla-Zagreb-Beograd-Bucharest, 31(31): 1-13
33. Tziora, N., Giovanis, N., & Papacharalabous, C. (2016). The role of foreign languages in hospitality management. International Journal of Language, Translation and Intercultural Communication, 4(1), 89-97. doi:http://dx.doi.org/10.12681/ijltic.10353
34. Ulla, M. B., & Winitkun, D. (2017). Thai Learners’ Linguistic Needs and Language Skills: Implications for Curriculum Development. International Journal of Instruction, 10(4), 203-220. https://doi.org/10.12973/iji.2017.10412a
35. Ulum, Ö. G. (2016). ESP Need Analysis of Public Order Police Officers. International Online Journal of Education and Teaching (IJET), 4(1), 19–30. Retrieved from iojet.org/index.php/IOJET/article/view/147
36. Y. Yorozu, M. Hirano, K. Oka, and Y. Tagawa, “Electron spectroscopy studies on magneto-optical media and plastic substrate interface,” IEEE Transl. J. Magn. Japan, vol. 2, pp. 740–741, August 1987 [Digests 9th Annual Conf. Magnetics Japan, p. 301, 1982].
37. Zahedpisheh, N., Abu bakar, Z., & Saffar, N. (2017).English for Tourism and Hospitality Purposes (ETP).English Language Teaching, 10(9): 86-94
38. Zayed, J.E. (2009).The effectiveness of reflection in developing learners’ oracy in English at the faculties of tourism and hospitality. Ph.D. Thesis. Egypt: Mansoura University.
39. Zulkurnain, Norafini & Kaur, Sarjit. (2014). Oral English Communication Difficulties and Coping Strategies of Diploma of Hotel Management Learners at UiTM. 3L: The Southeast Asian Journal of English Language Studies. 20. 93-112. 10.17576/3L-2014-2003-08
2. Abdel Ghany, S. Y., & Abdel Latif, M. M. (2012). English language preparation of tourism and hospitality undergraduates in Egypt: Does it meet their future workplace requirements? Journal of Hospitality, Leisure, Sport & Tourism Education, 11, 93–100
3. Adiyia, B., Vanneste, D., & Van Rompaey, A. (2016). The poverty alleviation potential of tourism employment as an off-farm activity on the local livelihoods surrounding Kibale National Park, western Uganda. Tourism and Hospitality Research, 17(1), 34–51.doi:10.1177/1467358416634156
4. Akyel, A. S., & Ozek, Y. (2010). A Language Needs Analysis Research at an English Medium University in Turkey. Procedia - Social and Behavioral Sciences, 2(2), 969–975 https://doi.org/10.1016/j.sbspro.2010.03.136
5. Alastal, A. A. (2012). Investigating the Academic English Language Target Needs of Undergraduates at the Faculty of Applied Science at Al-Aqsa University: Learners’ Perceptions. The ASIAN ESP Journal, 8(2), 5–26. Retrieved from http://www.dt.co.kr/contents.html?article_no=2012071302010531749001
6. Ali, H. I. H., & Salih, A. R. A. (2013). Perceived Views of Language Teachers on the Use of Needs Analysis in ESP Materials Writing. English Language Teaching, 6(3), 11–19. https://doi.org/10.5539/elt.v6n3p11
7. Bosuwon, T., & Woodrow, L. (2009). Developing a Problem-Based Course Based on Need Analysis to Enhance English Reading Ability of Thai Undergraduates Learners. RELC Journal, 40(1), 42–64. https://doi.org/10.1177/0033688208101453
8. CAÑAS, J. & Pérez, L.(2015). Language needs in tourism enterprises. case study: The region of Pallars Sobirà, Catalonia, Spain, Procedia - Social and Behavioral Sciences, 212, 298-303
9. Chen, I.-J., Chang, Y.-H., & Chang, W.-H. (2016). I Learn What I Need: Needs Analysis of English Learning in Taiwan. Universal Journal of Educational Research, 4(1), 1–5. https://doi.org/10.13189/ujer.2016.040101
10. Chostelidou, D. (2010). A needs analysis approach to ESP syllabus design in Greek tertiary education: A descriptive account of learners’ needs. Procedia - Social and Behavioral Sciences. 2. 4507-4512. 10.1016/j.sbspro.2010.03.721
11. Choudhury, R. U.(2014). the role of culture in teaching and learning English as a foreign language. Express, an International Journal of Multi-Disciplinary Research. 1(4) :1-20
12. Cravotta, J. S. (1990). English for Tourism Purposes. A new approach in the field of English for Specific Purposes. Retrieved from http://www.espfortourism.blogspot.my/2012/05/english-for-tourism-purposes.html
13. Eagles, P. (2007). Global trends affecting tourism in protected areas. In R. Bushell & P. Eagles (Eds.), Tourism in protected areas: Benefits beyond boundaries (pp. 27–43). Wallingford: CAB International
14. Elsaid Mohammed, A. S., & Nur, H. S. M. (2018). Needs Analysis in English for Academic Purposes: The Case of Teaching Assistants at the University of Khartoum. How, 25(2), 49–68. https://doi.org/https://doi.org/10.19183/ how.25.2.409
15. Erazo, M., A. C., Ramírez, S., I., M., Encalada, M., A., R., Holguin , J. V. & Zou, J., H. (2019). English language skills required by the hospitality and tourism sector in El Oro, Ecuador.Theory and Practice in Language Studies, 9( 2):156-167 DOI: http://dx.doi.org/10.17507/tpls.0902.05
16. Eslami, Z. R. (2010). Teachers’ Voice vs. Learners’ Voice: A Needs Analysis Approach of English for Academic Purposes (EAP) in Iran. English Language Teaching, 3(1), 3–11. https://doi.org/10.5539/elt.v3n1p3
17. Javid, C. Z. (2011). EMP Needs of Medical Undergraduates in a Saudi Context. Kashmir Journal of Language Research,14(1), 89-110
18. Kacetl, J.(2018). English language teaching for learners of management of travel and tourism. SHS Web of Conferences 48, 01037. https://doi.org/10.1051/shsconf/20184801037
19. Kluge, E. A. (1984). The importance of foreign language education to the hospitality industry. Journal of Nuclear Materials, 122(1-3), 354-358
20. Liton, H.(2015). ESP learners’ needs related learning for the workplace: A pragmatic study for Business School Hussain. International Journal of Instruction. 8(2): 3-16. DOI: 10.12973/iji.2015.821a
21. Ma’an NewsAgeny. (2016, July 11). Israeli authorities confiscate antiquities from Palestinian-owned shops in Jerusalem's Old City. Retrieved from https://www.maannews.com/Content.aspx?id=772181
22. Martins, H. (2017). Revisiting Needs Analysis: A Cornerstone for Business English Courses. International Journal of English Language & Translation Studies. 5(1), 57-63
23. Mohammadi, M., & Abdi, H. (2014). Textbook Evaluation: A Case Study. Procedia - Social and Behavioral Sciences, 98, 1148–1155.doi:10.1016/j.sbspro.2014.03.528
24. Musleh, R. Y. (2011). Language learning motivation: the Palestinian context. Attitudes, motivation, and orientations. Universitat de Barcelona
25. Pokhilko, O.(2019). The role of foreign languages in the development of the tourism and hospitality industry in the context of globalization. Retrieved online June, 14/2019 from https://ssrn.com/abstract=3125661 or http://dx.doi.org/10.2139/ssrn.3125661
26. Prachanant, N.(2012). Needs analysis on English language use in the tourism industry. Procedia - Social and Behavioral Sciences, 66: 117 – 125
27. R. Nicole, “Title of paper with the only first word capitalized,” J. Name Stand. Abbrev., in press.
28. Razika, B.(2017).The Role of Needs Analysis in ESP Course Design Case of master one learners of Finance and International Trade Year Learners at Biskra University. Unpublished Master Thesis, Biskra University, the People’s Democratic Republic of Algeria, Retrieved from https://pdfs.semanticscholar.org/a747/952b0a6b0f4b4749e69508536f805bb0e5e3.pdf
29. Saadeh, R.( 2012,September).• This week in Palestine: Experiential Tourism in Palestine. Retrieved from https://nepto.ps/experiential-tourism-in-palestine
30. Semradova, I., Hubackova, S.(2013). Characteristics of language teaching for travel and tourism management learners at the Faculty of Informatics and Management. Procedia - Social and Behavioral Sciences 93, 665 – 669
31. Serafini, E. J., Lake, J. B., & Long, M. H. (2015). Needs analysis for Specialized Learner Populations: Essential Methodological Improvements. English for Specific Purposes, 40(2015), 11–26. https://doi.org/10.1016/j.esp.2015.05.002
32. Sindik, J. and Božinović, N.(2013) .Importance of foreign languages for a career in tourism as perceived by learners in different years of study. Vitez-Tuzla-Zagreb-Beograd-Bucharest, 31(31): 1-13
33. Tziora, N., Giovanis, N., & Papacharalabous, C. (2016). The role of foreign languages in hospitality management. International Journal of Language, Translation and Intercultural Communication, 4(1), 89-97. doi:http://dx.doi.org/10.12681/ijltic.10353
34. Ulla, M. B., & Winitkun, D. (2017). Thai Learners’ Linguistic Needs and Language Skills: Implications for Curriculum Development. International Journal of Instruction, 10(4), 203-220. https://doi.org/10.12973/iji.2017.10412a
35. Ulum, Ö. G. (2016). ESP Need Analysis of Public Order Police Officers. International Online Journal of Education and Teaching (IJET), 4(1), 19–30. Retrieved from iojet.org/index.php/IOJET/article/view/147
36. Y. Yorozu, M. Hirano, K. Oka, and Y. Tagawa, “Electron spectroscopy studies on magneto-optical media and plastic substrate interface,” IEEE Transl. J. Magn. Japan, vol. 2, pp. 740–741, August 1987 [Digests 9th Annual Conf. Magnetics Japan, p. 301, 1982].
37. Zahedpisheh, N., Abu bakar, Z., & Saffar, N. (2017).English for Tourism and Hospitality Purposes (ETP).English Language Teaching, 10(9): 86-94
38. Zayed, J.E. (2009).The effectiveness of reflection in developing learners’ oracy in English at the faculties of tourism and hospitality. Ph.D. Thesis. Egypt: Mansoura University.
39. Zulkurnain, Norafini & Kaur, Sarjit. (2014). Oral English Communication Difficulties and Coping Strategies of Diploma of Hotel Management Learners at UiTM. 3L: The Southeast Asian Journal of English Language Studies. 20. 93-112. 10.17576/3L-2014-2003-08
Published
2022-01-04
How to Cite
[1]
Qaddumi, H.A., Masood, K.M., Qaddumi, H.A. and Rammal, S.M. 2022. Teaching English Language Courses for Tourism and Hospitality Purposes: A Study of Graduates Workplace Needs. International Journal on Integrated Education. 5, 1 (Jan. 2022), 10-20. DOI:https://doi.org/10.17605/ijie.v5i1.2581.
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Copyright (c) 2022 Hussam Ahmad Qaddumi, Khaled Mahmoud Masood, Hassan Ahmad Qaddumi, Samir Mohamad Rammal
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